Terms and Conditions

  1. Gift Voucher Solutions Limited will provide & host online gift voucher technology exclusively on your website for 12 months from date of order. An order is verbal or written confirmation of acceptance of our Business Review, Price List and Terms & Conditions which will be supplied in writing. Invoices will be generated on the date of order and are payable in full if no cancellation notice is received in writing within 3 working days. If the online gift voucher technology is commissioned and not live within 4 weeks from date of order monthly invoices of £95 + vat will be applied to your account until the technology is live, or the end date of the contracted period.
  2. A renewal notice will be issued 5 weeks prior to the end date of the contract and renewal fees are invoiced 1 year less 4 weeks from date of order. We must receive 4 weeks notification in writing to advise of non-renewal. If no cancellation notice is received within the advised date, invoices will be generated and are payable in full. If the software is removed from your website during the 12 month agreement you are in breach of contract and Gift Voucher Solutions will invoice average monthly fulfilment fees for every month of the remainder of the contracted period. Average monthly fulfilment fees will be calculated from your previous 12 months invoices.
  3. Fees are non-refundable and non-transferable.
  4. Gift Voucher Solutions Limited agrees to provide online technologies, usernames & passwords for access to the management areas for maintaining available vouchers, prices and other options until the expiry date of your contract. Access to and use of password protected and/or secure areas of the website is restricted to authorised users only. Stored data must not be transferred or provided to any third parties.
  5. The information available on or through this website is the property of Gift Voucher Solutions Limited and is protected by copyright, trademarks, and other intellectual property laws. Users may not modify, copy, distribute, transmit, display, publish, sell, license, create derivative works, or otherwise use any information available on or through this website for commercial or public purposes.
  6. Access to and use of password protected and/or secure areas of the website is restricted for customers within the 30 day cancellation notice period. Access to the management area is restricted to redemptions only.
  7. User agrees not to modify, move, add to, delete or otherwise tamper with the information contained in the website. User also agrees not to decompile, reverse engineer, disassemble or unlawfully use or reproduce any of the software, copyrighted or trademarked material, trade secrets, or other proprietary information contained in the website.
  8. Gift Voucher Solutions Limited provides free ongoing support & customer service to you and your customers, but cannot accept liability for errors caused by voucher purchasers. If vouchers are lost or require resending, Gift Voucher Solutions will provide copy vouchers, free of charge, subject to security checks & identity verification. If spelling mistakes or other errors are made by the voucher purchaser, admin fees will apply to cancel, create & issue new vouchers. Content and voucher packages should be added by us, please allow a minimum of 48 hours for changes to be made Monday – Friday. If you make changes to the content or voucher packages which results in errors or requires the resources of our support team, a fee will be applied to your account charged at £25 per hour.
  9. An online payment account will be opened to process online payments into your merchant bank account via Stripe, Secure Trading, Worldpay, Realex or PayPal [contact us for current fees]. Obtaining a MID or PayPal Business account is not the responsibility of Gift Voucher Solutions Limited.
  10. Voucher delivery fees will be charged to the online purchaser and paid to you, invoiced on a monthly basis and payable within 30 days . Purchasers sending vouchers by eMail, Text or Post will be charged a delivery fee.
  11. Voucher delivery fees are paid to you as well as the voucher revenue, we therefore cannot offer extended credit terms of more than 30 days. If invoices remain unpaid after 30 days, Gift Voucher Solutions will charge a late payment fee of £25 + vat to your account. If invoices remain unpaid after 60 days Gift Voucher Solutions require to change the merchant account to Gift Voucher Solutions Limited until all outstanding invoices are fully paid. We charge 13% commission to cover bank fees and staff costs. Gift Voucher Solutions Limited accept full liability for chargeback’s & refunds for any voucher payments paid to Gift Voucher Solutions Limited and will return your account to its own merchant facility when your account is operating within our normal credit terms. Access to and use of password protected and/or secure areas of the website is restricted for customers in arrears.
  12. Postal Information-Gift Envelopes and Gift Boxes are posted same day Mon-Fri if ordered before 12pm (excluding UK Bank Holidays). Royal Mail 1st Class aims to deliver your gift the next working day – but this is not guaranteed and expected delivery can be 2-3 working days, or 4-5 working days at busy periods such as Christmas. Deliveries sent out with the UK are sent by Standard International Airmail. Royal Mail do not accept deliveries as “missing” until 10 working days has passed, however gifts not received within 5 working days will be resent free of charge.
  13. Privacy-We are committed to protecting your privacy and security as our customer. We are obliged by the Distance Selling Directive, the Data Protection legislation and all current Trade and Legal precedence and policies to respect your wishes. From time to time we may use the information gathered in order to send you promotional information from our Marketing Team. You can at any time ‘contact us’ and we will opt you out of any aspect of our marketing programme. We collect information about you for two reasons: firstly to process your order and secondly, to provide you with the best possible service. We never give your details to any other person or company, this information will be used to process orders and, if necessary, to contact you regarding the status of your orders. We never collect other sensitive information about you.
  14. Customers purchasing gift vouchers have a voucher viewer screen to check spelling and content. If they purchase a voucher and later discover that they have made spelling mistakes or that changes are required, the original voucher requires to be cancelled and re-issued, for which admin fees apply, payable by the purchaser.