Terms and Conditions

  1. Gift Voucher Solutions Limited will provide & host online gift voucher technology exclusively on your website for 12 months from date of order. A renewal notice will be issued 5 weeks prior to the end date of the contract and renewal fees are invoiced 1 year less 4 weeks from date of order. We must receive 4 weeks notification in writing to advise of non-renewal. If no cancellation notice is received, invoices will be generated and are payable in full.
    If the online gift voucher technology is commissioned and not used, the full setup fee as per our published price list will be invoiced together with a contract termination fee of 3 times the full set up fee for loss of revenue. If the software is removed from your website during the 12 month agreement you are in breach of contract and Gift Voucher Solutions will invoice average monthly fulfilment fees for every month of the remainder of the contracted period.
  2. Fees are non-refundable and non-transferable. Customers choosing a sales commission option with no upfront fee agree to pay full fees for the system commissioned [as per 2017 pricelist] if it is not used within 1 month of completion for a period of 12 months.
  3. Gift Voucher Solutions Limited agrees to provide online technologies, usernames & passwords for access to the management areas for maintaining available vouchers, prices and other options until the expiry date of your contract. Access to and use of password protected and/or secure areas of the website is restricted to authorised users only. Stored data must not be transferred or provided to any third parties.
  4. The information available on or through this website is the property of Gift Voucher Solutions Limited and is protected by copyright, trademarks, and other intellectual property laws. Users may not modify, copy, distribute, transmit, display, publish, sell, license, create derivative works, or otherwise use any information available on or through this website for commercial or public purposes.
  5. Access to and use of password protected and/or secure areas of the website is restricted for customers within the 30 day cancellation notice period. Access to the management area is restricted to redemptions only.
  6. User agrees not to modify, move, add to, delete or otherwise tamper with the information contained in the website. User also agrees not to decompile, reverse engineer, disassemble or unlawfully use or reproduce any of the software, copyrighted or trademarked material, trade secrets, or other proprietary information contained in the website.
  7. Gift Voucher Solutions Limited provides free ongoing support & customer service to you and your customers, but cannot accept liability for errors caused by voucher purchasers. If vouchers are lost or require resending, Gift Voucher Solutions will provide copy vouchers, free of charge, subject to security checks & identity verification. If spelling mistakes or other errors are made by the voucher purchaser, admin fees will apply to cancel, create & issue new vouchers.
  8. An online payment account will be opened to process online payments into your merchant bank account via Stripe, Secure Trading, Worldpay, Realex or PayPal. [Stripe charge no Monthly fees, European Cards 1.4% + 20p & Non-European Cards 2.9% + 20p. Gateway & eCommerce MERCHANT ID by Worldpay from £19.95 per month. Gateway Only- Secure Trading 1% subject to £15 monthly minimum, PayPal £7.50 per month, Realex Packages from £19.95 per month] Obtaining a MID or PayPal Business account is not the responsibility of Gift Voucher Solutions Limited.
  9. Voucher delivery fees will be charged to the online purchaser and paid to you, invoiced on a monthly basis and payable within 30 days . UK purchasers sending vouchers by eMail or Text will be charged £1, Postal Vouchers are £4.99 and £7.99. Euro purchasers sending vouchers by eMail or Text will be charged €1, Postal Vouchers are €7.30 and €12.45.
  10. Voucher delivery fees are paid to you as well as the voucher revenue, we therefore cannot offer extended credit terms of more than 30 days. If fulfilment charges or renewal fee invoices remain unpaid after 30 days, Gift Voucher Solutions reserve the right to charge interest of 8% + Bank of England base rate. If we require a credit controller to manage your account or make contact with your business for payment, late payment fees of £10 + vat will be applied to your account. If fulfilment charges or renewal fees remain unpaid after 60 days Gift Voucher Solutions reserve the right to change the merchant account to Gift Voucher Solutions Limited and will charge 12.5% commission to cover bank fees and staff costs until all outstanding invoices are fully paid. Gift Voucher Solutions Limited accept full liability for chargeback’s & refunds for any voucher payments paid to Gift Voucher Solutions Limited and will return your account to its own merchant facility when your account is operating within our normal credit terms.
  11. Postal Information-Gift Envelopes and Gift Boxes are posted same day Mon-Fri if ordered before 2pm (excluding UK Bank Holidays). Royal Mail 1st Class aims to deliver your gift the next working day – but this is not guaranteed and expected delivery can be 2-3 working days, or 4-5 working days at busy periods such as Christmas. Deliveries sent out with the UK are sent by Standard International Airmail. Royal Mail do not accept deliveries as “missing” until 10 working days has passed, however gifts not received within 5 working days will be resent free of charge.
  12. Privacy-We are committed to protecting your privacy and security as our customer. We are obliged by the Distance Selling Directive, the Data Protection legislation and all current Trade and Legal precedence and policies to respect your wishes. From time to time we may use the information gathered in order to send you promotional information from our Marketing Team. You can at any time ‘contact us’ and we will opt you out of any aspect of our marketing programme. We collect information about you for two reasons: firstly to process your order and secondly, to provide you with the best possible service. We never give your details to any other person or company, this information will be used to process orders and, if necessary, to contact you regarding the status of your orders. We never collect other sensitive information about you.
  13. We offer a Corporate Sales service for clients or businesses wishing to purchase multiple gift vouchers. Sales are processed by Gift Voucher Solutions Limited and recorded as in-house voucher sales in your Management Centre. Commission is payable at 12.5% on Corporate Sales and monies are paid to your Gift Voucher Solutions account.